Terms & Conditions

Welcome to Noor e Zar. By accessing our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

• Noor e Zar reserves the right to update or modify these Terms & Conditions at any time without prior notice.
• By using our website, you agree to comply with all applicable laws and regulations.
• All content on this website, including images, text, and designs, is the property of Noor e Zar and may not be used without permission.

2. Products & Pricing

• All products listed are artificial jewelry and are described as accurately as possible.
• Prices are listed in PKR and are subject to change without notice.
• We strive to display product colors and designs accurately, but slight variations may occur due to lighting and screen differences.

3. Orders & Acceptance

• Once an order is placed, you will receive a confirmation via email or WhatsApp.
• Noor e Zar reserves the right to cancel or refuse any order due to product unavailability, incorrect pricing, or suspicious activity.
• Orders may be confirmed via phone or WhatsApp before processing.

4. Shipping & Delivery

• We deliver across Pakistan through trusted courier services.
• Delivery time typically ranges from 2–5 working days, depending on location.
• Delays may occur due to unforeseen circumstances such as weather, courier issues, or public holidays.

5. Payment Terms

• We offer Cash on Delivery (COD) and online payment options.
• Customers must ensure accurate contact and delivery details to avoid delays.

6. Returns & Exchanges

• Returns are only accepted for damaged, defective, or incorrect items.
• Customers must record an unboxing video and report the issue within 24 hours of delivery.
• For full details, please refer to our Refund & Return Policy.

7. User Responsibilities

• Customers must provide accurate information when placing an order.
• Misuse of the website, including fraudulent orders or false claims, may result in order cancellation or restriction from future purchases.

8. Limitation of Liability

• Noor e Zar is not responsible for any indirect or incidental damages arising from the use of our products or website.
• Our liability is limited to the value of the purchased product.

9. Privacy

• We respect your privacy and handle your personal data according to our Privacy Policy.
• By using our website, you agree to the collection and use of your information as outlined in our Privacy Policy.

10. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

Email: info@noorezar.pk
WhatsApp: +92 310 0333342