FAQ
Welcome to Noor e Zar’s FAQ page, where we answer your most common questions about our artificial jewelry, orders, shipping, returns, payments, and more. Our goal is to make your shopping experience smooth and enjoyable. Browse through the topics below to find helpful information about placing an order, caring for your jewelry, delivery timelines, refund policies, and payment options. If you don’t find what you’re looking for, feel free to reach out to our customer support team—we’re here to help!
Refund
We offer refunds for items that arrive damaged, incorrect, or otherwise unsatisfactory. To be eligible for a refund, please contact us within 7 days of receiving your item, and ensure it is unworn and in its original packaging.
To request a refund, please email us at [email protected] with your order number and a description of the issue. Once we receive your request, our team will guide you through the refund process.
Refunds are typically processed within 7-10 business days from when we receive the returned item. Once processed, you’ll receive a confirmation email, and the funds will be credited back to your original payment method.
Yes, custom or personalized items and items marked as “Final Sale” are generally non-refundable. Please check product details before purchasing for any special terms.
Unfortunately, we do not offer refunds for change of mind. We only provide refunds for items that arrive damaged, incorrect, or have a defect.
Delivery
We deliver across Pakistan, including major cities like Karachi, Lahore, Islamabad, and other regions. Whether you’re in a city or a remote town, we work to bring Noor e Zar jewelry to your doorstep.
Delivery usually takes 3-5 business days in major cities and up to 7 business days in remote areas. Delivery times may vary during peak seasons or promotions.
Yes, delivery charges apply and vary based on location and order size. Exact shipping fees will be displayed at checkout.
If your order has not yet shipped, you may be able to change the delivery address by contacting our customer support team promptly. Once shipped, changes may not be possible.
Currently, we do not offer same-day delivery. We aim to process and deliver orders as quickly as possible, typically within a few business days.
Shipping & Returns
We ship nationwide across Pakistan. Once your order is confirmed, it will be shipped within 1-2 business days, with delivery times depending on your location. We’ll provide tracking information so you can monitor the progress.
Currently, we only ship within Pakistan. We are working on expanding our services to offer international shipping soon.
You can return items within 7 days of receiving them, provided they are unused and in their original packaging. To initiate a return, please contact our customer support team.
To return an item, please contact us with your order details. We’ll guide you through the process, including any return shipping instructions. Note that customers are generally responsible for return shipping fees, unless the item was incorrect or damaged.
Once we receive the returned item, we will inspect it and process your return within 5-7 business days. If approved, you will receive either a refund or an exchange, depending on your preference.
Payment
We accept several payment methods, including:
- Cash on Delivery (COD)
- Bank Transfer
- Credit or Debit Card (processed securely online)
Yes, we prioritize security and use encryption to protect your payment information. Our online payment system is SSL-certified, ensuring a secure transaction experience.
Yes, Cash on Delivery is available for orders within Pakistan. Please note that COD may have a minimum order amount or additional fees depending on your location.
At this time, we do not support split payments. Each order can only be completed using one payment method.
Payments may be declined for several reasons, including incorrect card details, insufficient funds, or technical issues. If your payment was declined, please double-check your information and try again. You can also contact us or your bank for further assistance.
General FAQs
At Noor e Zar, we offer a wide range of artificial jewelry, including necklaces, earrings, rings, bracelets, bangles, anklets, bridal sets, and statement pieces. Our collection includes options for weddings, casual wear, festive occasions, and everyday elegance.
Placing an order is easy! Simply browse our collection, select the jewelry you like, choose any customization options (if available), and add the items to your cart. When ready, proceed to checkout, fill in your details, and complete your payment. You’ll receive a confirmation email once your order is successfully placed.
Yes, we offer delivery across Pakistan, including major cities like Karachi, Lahore, Islamabad, and smaller towns. Delivery charges may vary depending on the location and order size.
Orders are typically delivered within 3-5 business days for major cities and may take up to 7 days for remote areas. During peak seasons or sales, delivery might take slightly longer. We’ll keep you updated with tracking information once your order is shipped.
To keep your jewelry looking new and beautiful, follow these tips:
- Avoid direct contact with water, perfumes, and other chemicals.
- Store jewelry in a cool, dry place, preferably in a jewelry box or pouch.
- Wipe jewelry with a soft cloth after wearing to remove any oils or residue.
- Avoid wearing artificial jewelry during exercise or while sleeping to prevent damage.
Yes, many of our pieces are designed for daily wear, especially our casual and office wear collections. However, taking extra care (such as removing jewelry before bathing) will help maintain the shine and quality of your pieces over time.
Currently, we do not offer full custom designs, but some of our pieces allow for minor adjustments. If you have specific requests, please reach out to our customer service team, and we’ll do our best to accommodate you.
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can use this tracking number on our delivery partner’s website to check your order’s status and estimated delivery date.
We strive for the highest quality, but if you receive a damaged or incorrect item, please contact us immediately. We’ll arrange a replacement or provide you with instructions for returning the item for a full refund.
Yes, we frequently offer discounts and hold seasonal sales. Stay updated by following us on social media or signing up for our newsletter, where we announce all sales, flash discounts, and exclusive offers for our customers.
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet shipped, we can cancel it and issue a full refund. However, once an order is shipped, cancellations may not be possible, and you’ll need to follow our return process instead.
Our artificial jewelry is crafted using high-quality metals, stones, and plating to ensure lasting shine and durability. While our jewelry is not made from real gold or silver, it is designed to mimic the look of precious metals and stones at an affordable price.
Our jewelry is made with materials that are generally hypoallergenic and safe to wear. However, if you have a known metal allergy, please contact us for specific details on materials used in each piece.
Yes, we offer elegant packaging suitable for gifting. If you’d like your order to be gift-wrapped, let us know during checkout or contact our customer support team for assistance.
Yes, we offer bulk purchasing options for weddings, corporate gifts, and special events. Please contact our support team with details of your requirements, and we’ll provide a tailored solution for your needs.
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