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FAQ
Find answers to common questions about our products, services, and policies.
Shopping Information
Noor e Zar offers a wide range of artificial jewelry including necklaces, earrings, rings, and complete sets designed for everyday wear and special occasions.
Yes, our collection includes lightweight and durable pieces that are perfect for daily wear as well as events.
Yes, all our product images are real. We ensure that what you see is what you receive.
Some popular items are restocked, but many designs are limited. We recommend ordering early to avoid missing out.
Yes, we offer two types of packaging options:
Simple Box Packaging for an additional Rs 100
Gift Box Packaging for an additional Rs 150
Both options ensure your jewelry is securely packed, while the gift box is perfect for special occasions and gifting.
Payment Information
We offer Cash on Delivery (COD) and online payment options (Jazz Cash, Easy Paisa, Bank Transfer, Debit/Credit Cards) for your convenience.
Yes, COD is available in most cities across Pakistan.
No, there are no hidden charges. You only pay the product price and delivery charges (if applicable).
Yes, all online transactions are secure and protected.
Yes, advance payments can help speed up order confirmation and processing.
Order & Returns
Delivery usually takes 3–5 working days depending on your location.
Yes, we offer exchanges in case of damaged or incorrect items. Please contact us within 24–48 hours of delivery.
If your product arrives damaged, contact our support team with pictures, and we will resolve the issue promptly.
Yes, you can cancel your order before it is dispatched.
Refunds are only applicable in specific cases such as unavailable items or confirmed issues.
Ordering from Noor e Zar
Simply browse your favorite products, add them to your cart, and proceed to checkout.
No, you can place an order as a guest without creating an account.
Yes, you will receive a confirmation message or email after placing your order.
Yes, tracking details are shared once your order is dispatched.
You can reach us through our website, WhatsApp, or social media channels for any queries.