Refund and Returns Policy

At Noor e Zar, we aim to provide high-quality artificial jewelry and a smooth shopping experience. Due to the nature of our products, we only accept returns in specific cases as outlined below.

1. Return Eligibility

We only accept returns or exchanges if:

• The product received is damaged
• The item is defective or incorrect

To be eligible for a return, you must:

• Record a clear video while opening the parcel
• Ensure the video shows the sealed package and the issue clearly
• Contact us within 24 hours of receiving your order

2. Important Conditions

• Claims without an unboxing video will not be accepted
• Requests made after 24 hours of delivery will not be considered
• The product must be unused and in original condition

3. Non-Returnable Cases

We do not accept returns or exchanges for:

• Change of mind
• Liking or disliking the product
• Minor color differences due to lighting or screen settings

4. Refund & Exchange Process

Once your claim is approved:

• We may offer a replacement product or refund, depending on availability
• Our team will guide you through the next steps
• Processing time may vary depending on the case

5. How to Request a Return

To initiate a return or report an issue:

• Email: info@noorezar.pk
• WhatsApp: +92 310 0333342

Please include:

• Your order details
• Clear unboxing video
• Description of the issue

6. Our Commitment

At Noor e Zar, we take every complaint seriously and aim to resolve issues fairly and quickly. Your trust is important to us, and we strive to ensure every customer has a positive experience.