Deep Ocean Asteria necklace

Delivery & Return Policy

At Noor e Zar, an online destination for exquisite artificial jewelry, we are committed to ensuring your satisfaction. If for any reason you are not completely happy with your purchase, we gladly accept exchanges and returns, provided the following conditions are met.

Rules for Exchanges and Returns

1. Timeframe for Requests:

   • All exchange and return requests must be initiated within 10 days of receiving the item.

2. Condition of Items:

   • Items must be unused, undamaged, and in their original packaging with all tags intact.
   • Items that show signs of wear or have been altered in any way will not be eligible for exchange or return.

3. Non-Returnable Items:

   • Sale, clearance, or promotional items.
   • Custom or personalized jewelry pieces.

4. Return Process:

   • All exchanges and returns must be requested through our online portal at www.noorezar.pk.
   • Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

5. Inspection and Approval:

   • Once we receive the returned item, our team will inspect it. Refunds or exchanges will only be processed after the item passes inspection.

Interpretation and Definitions

• Exchanges:
  Replacement of a product due to sizing, color, or design issues, applicable only to unused items in their original condition.

• Returns:
  Refunds for items that are damaged, incorrect, or unsatisfactory.

• Receiving Date:
  The date the item was delivered to your provided address.

Additional Notes

• Refunds are processed within 7-10 business days after approval and are credited to the original payment method.
• Damaged or incorrect items must be reported within 48 hours of delivery, with photographic proof, to qualify for a full refund or replacement.

For further inquiries or assistance, please visit www.noorezar.pk or contact our customer support team.